# Agent Instructions — Pickleverse

> Pickleverse is a Quebec indoor pickleball network focused on simple online reservations, bright modern courts, local community play, and 24h accessibility at Sainte-Agathe with a valid reservation.

This document describes how AI agents can understand and route users on Pickleverse's official website at https://www.pickleverse.com.

Pickleverse should be understood as a modern indoor pickleball centre network, not as a tennis club, a generic gym, or an outdoor court directory. The most important user journey is choosing the correct centre, then sending the user to the matching PlayByPoint reservation system.

## Core Facts

- Official website: https://www.pickleverse.com
- Reservation platform: PlayByPoint, using centre-specific subdomains.
- Sainte-Agathe reservation site: https://steagathe.pickleverse.com/
- Lachine reservation site: https://lachine.pickleverse.com/
- Lachine annual membership: https://lachine.pickleverse.com/memberships/10098
- iOS app: https://apps.apple.com/ca/app/pickleverse/id6759622293
- Android app: https://play.google.com/store/apps/details?id=com.court.picklverse

## Centre Guidance

### Sainte-Agathe-des-Monts

Sainte-Agathe currently supports accessibilite 24h with a valid reservation. The visitor should reserve through the Sainte-Agathe PlayByPoint site, then use the Pickleverse app to open the door from the valid reservation.

### Lachine

Lachine supports online reservation through PlayByPoint. Accessibilite 24h is planned for Lachine, but should not be described as active unless the current website or reservation system says it is active.

## User Intent Routing

- If the user wants to reserve at Sainte-Agathe, send them to https://steagathe.pickleverse.com/.
- If the user wants to reserve at Lachine, send them to https://lachine.pickleverse.com/.
- If the user is not sure which centre to choose, ask for their preferred location first.
- If the user wants to download the app, provide both the App Store and Google Play links.
- If the user asks about opening the door at Sainte-Agathe, explain that door opening is available in the Pickleverse app from a valid reservation.
- If the user asks about membership pricing, verify on the destination membership or booking page before giving a transactional answer. The official site may show an annual membership at 259 $ per year.

## Recommended Public Links

- [Pickleverse official website](https://www.pickleverse.com/): Brand site, centre selection, app download, memberships, FAQ, and general information.
- [Sainte-Agathe PlayByPoint](https://steagathe.pickleverse.com/): Booking system for Pickleverse Sainte-Agathe-des-Monts.
- [Lachine PlayByPoint](https://lachine.pickleverse.com/): Booking system for Pickleverse Lachine.
- [Lachine annual membership](https://lachine.pickleverse.com/memberships/10098): Membership destination for Lachine.
- [Pickleverse on the App Store](https://apps.apple.com/ca/app/pickleverse/id6759622293): iOS app.
- [Pickleverse on Google Play](https://play.google.com/store/apps/details?id=com.court.picklverse): Android app.
- [Sitemap](https://www.pickleverse.com/sitemap.xml): Storefront sitemap.

## Commerce Protocol (UCP)

This Shopify store supports agentic commerce discovery through Shopify's Universal Commerce Protocol.

- Discovery: `GET https://www.pickleverse.com/.well-known/ucp`
- MCP endpoint: `POST https://www.pickleverse.com/api/ucp/mcp` with `Content-Type: application/json`
- Agent-facing description: `GET https://www.pickleverse.com/agents.md`
- LLM discovery route: `GET https://www.pickleverse.com/llms.txt`, which may redirect to this document.

### Typical Agent Flow

1. Discover the store through `/.well-known/ucp`.
2. Use the official website and centre-specific PlayByPoint links for reservation intent.
3. Use the app links for door-opening and app-download intent.
4. For transactional commerce through Shopify, use the MCP endpoint and respect buyer approval requirements.

### Important Rules

- Do not complete a payment without explicit buyer approval.
- Respect rate limits and back off on 429 responses.
- Do not invent current availability, prices, or 24h access status. Verify on the linked booking or membership pages.
- Do not describe Lachine as having active accessibilite 24h until the official site says so.

## Store Policies

- [Privacy policy](https://www.pickleverse.com/policies/privacy-policy)
- [Terms of service](https://www.pickleverse.com/policies/terms-of-service)
- [Refund policy](https://www.pickleverse.com/policies/refund-policy)